It doesn't matter if you are a small business, hospital, restaurant, or other. Your goal is the satisfaction of your customers and clients. You want more. You want the ones you have to come back and spend more. They will if you offer exceptional service.
How do you evaluate the cost of a bad hire? Hiring a new employee can be one of the most important decisions you make. Many managers have a story or several about the cost of a bad hire. We believe you are better off spending more money and time hiring a [...]
Entrepreneur, Intra-preneur or Employee – it's ultimately your choice, unless you choose to live in your parent’s basement or on the dole. Your ways to make a living are not as varied as you might imagine. The life of an employee, trading time for dollars seems quite adequate. After all, not everyone is cut [...]
At least as far as the surety of financial success, business acumen or even personal freedoms go, America is an entitlement-free zone. Even the idle rich must have some level of competence and drive just to get out of bed in the morning. While some programs our great government has thrust upon us over the [...]
Financial bankruptcy has been stated by many an attorney that “It will be a minor inconvenience for a short period of time.” To put any faith in this statement is not only foolish; it is a terrible miscarriage of trust. Your family trusts you to take care of them financially as well as emotionally. Financial [...]
First of all, let me get something straight. There are a lot of similarities between a good rye whiskey and a good consultant, with one distinct difference. If you were to ask a good consultant what time it is, she/he would answer the query quite emphatically; “What time would you like it to be?” [...]
If your business depends on top notch customer service, read on! An Excerpt from: Customer Love By Mac Anderson I’m a big fan of Nordstrom. My wife is a bigger fan! For many years we’ve been impressed with the “Nordstrom attitude” when it comes to serving their customers. A few years ago, we were in [...]
What Are You Really Getting from a New Hire? Are you stuck at How to Hire 101? You are ready to hire, so you put an advertisement in a newspaper, an online listing, etc. What do you get... A pile of resumes (perhaps hundreds), people (many who have been out of work caused by this recession) [...]